Privacy policy
Version 2021-03-25

This Privacy Policy describes what data PLWD AB (“PLWD”, “We”, “Us”) collects, for what purpose, how we handle the data, how you can control your data, and how you can contact us regarding your personal data. This Privacy Policy applies when you use the website (www.plwd.se), as well as services included in or on a website administered by PLWD. By “Personal Data” we mean any information that can be directly or indirectly attributed to you, such as (but not limited to) name, email address, address, telephone number and IP address.

PLWD AB is responsible in accordance with these terms and conditions, and is responsible for processing in accordance with applicable legislation. If you have questions about this Privacy Policy or your rights, please contact:

PLWD AB, org.no. 559278-5454, address BILLDALS HAGENVÄG 35 B, 427 37 Billdal, email: hello@plwd.se

When do we collect personal data?
We collect your personal data when you provide it to us directly by completing a consent form (e.g. placing an order or subscribing to our newsletter), when third parties such as partners provide this, or when personal data is collected automatically, this includes:

– When you access our website. Our website uses cookies, to know more about the use of cookies, pixels or similar technologies and how you can manage them, please read our Cookie Policy.

– When you buy products from us online.
– When you contact us or we contact you to participate in surveys, competitions or campaigns.
– When you contact our customer support online (chat, email, social media or similar) or by phone.
– When you subscribe to our newsletter.
– When you place an order or create an account on our website.
– When you interact with us on social media (by mentioning/tagging/following or contacting us directly).

What personal data is processed?
In addition to all the personal data we save as described above, we also save technical data which may include the URL you access the website from, unique device IDs, language, browser, network and computer performance, information about the operating system you use and location data.

Why do we need your personal data and how do we use it?
We collect your personal data to improve and develop our website to offer you a better user experience and service. We also need your private data to manage your requests and purchases. And to be more user-friendly for you by customizing offers, product signage and how we fulfill our duties and commitments to you, this includes:

– To manage the order, fulfillment and administration of your purchase.
– To fulfill PLWD’s legal and regulatory obligations.
– To handle customer service issues, such as handling inquiries, correcting errors in orders or customer information.
– To evaluate, develop and improve our services, products and systems by analyzing statistical data patterns and behavior on our website.
– To be able to provide you with relevant recommendations, offers, and customer support based on what you and people with similar behavior have looked at and shown interest in, both generally and as targeted.
– To create an account on our website.
– To contact you by SMS, email or post about other offers, promotions or services that we think may be of interest to you. Please note that this is only done when you have given consent and you may at any time choose to opt-out of, or completely discontinue, all subscribed communications from PLWD.
– To take part in surveys and to measure customer satisfaction.
– To use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant way for you, your device and your default settings (such as language and geographical location).

Who do we share your personal data with?
We may share your information and personal data with other companies to enable us to provide our service to you. This includes payment providers, couriers and other selected third parties, such as our hosting provider, marketing agencies and advertising partners who assist us in providing you with a positive customer experience. However, we certify that all personal data is handled with high security and confidentiality. We will never sell your personal data to a third party. When we share your personal data, we take security measures that force these organizations to keep your data safe and ensure that they do not use your data for their own marketing purposes.

PLWD only cooperates with partners that handle personal data within the EU/EEA or with companies that maintain the same high level of security as within the EU/EEA, for example, that have joined the so-called Privacy Shield Agreement between the EU and the US.

What are your rights and choices?
You have rights regarding your personal data and you can influence your information and what is stored. PLWD will, on its own initiative or on the initiative of the customer, adjust data that is found to be incorrect. You can also request at any time that we delete your data or restrict its use by contacting us (see “How to contact us”). You are also entitled to access any personal data we hold about you and can request that we transfer it to you. If you feel that we are not respecting your rights, please contact PLWD or the Swedish Data Protection Authority, or if you are in another country, you can find the right authority here: http://ec.europa.eu/justice/data-protection/….

You can opt out of receiving marketing communications from us at any time by updating your account settings in “My Account” under “Account Overview” and choosing not to receive newsletter communications. You can also choose to unsubscribe directly from a newsletter you have received by clicking on “Unsubscribe from this list”. You are always welcome to contact our customer support to help you change your communication settings.

Once a year you can request a written summary of the personal data PLWD AB has on you by requesting this from hello@plwd.se.

How do we handle and protect your personal data?
You should always feel safe when providing personal data to PLWD. We have therefore taken the necessary security measures to protect your personal data against unauthorized access, modification, data corruption and data loss.

In accordance with current legislation, personal data is not stored for a longer period than is necessary for the purposes described in this policy. PLWD will store your personal data for as long as you are a customer. Information older than three years is not used for marketing purposes. This means that data will be deleted when it is no longer relevant or necessary for analysis or direct marketing for the purposes for which it was collected. Some information may be retained for longer if required by other legal conditions. However, we ensure that any handling of personal data is always carried out with a high level of security and confidentiality.

Changes to the Privacy Policy
We may make changes to these conditions, if the changes are material, we will also notify you. By regularly visiting these conditions, you are aware of the latest updated version.

Other
If there are changes in the ownership of PLWD’s business, we have the right to transfer your Personal Data to the new owners so that they can continue to provide you with a user-friendly user account and a good ordering experience. Any new owners are subject to the commitments and obligations we have undertaken under this Privacy Policy.

Please note that PLWD will not be able to process your order or request to create an account on the website unless you provide us with the personal data mentioned in these terms and conditions.

How to contact us
This Privacy Policy applies from:
PLWD AB, reg. no. 559278-5454, address BILLDALS HAGENVÄG 35 B, 427 37 Billdal, email: hello@plwd.se